Refund & Cancellation Policy

At Wtflo, we want you to be completely satisfied with our Service. This policy outlines how you can cancel your subscription and request a refund.

1. Free Plan Cancellation

The Free plan has no cancellation requirements. You can stop using the Service at any time. Your account will remain inactive until you choose to reactivate it.

2. Paid Plan Cancellation

How to Cancel

• Log in to your Wtflo dashboard
• Go to Settings → Billing → Subscription
• Click "Cancel Subscription"
• Confirm your cancellation

When Cancellation Takes Effect

• Your subscription remains active until the end of the current billing period
• You will not be charged for the next billing cycle
• All data is retained for 30 days after cancellation, then permanently deleted

3. Refund Policy

7-Day Money-Back Guarantee

If you are not satisfied with the Service within 7 days of your first paid subscription, you are eligible for a full refund.

Eligibility for Full Refund

• First-time paid subscribers only
• Refund request made within 7 days of initial payment
• Account has not been used for violations of our Terms of Service

Partial Refund

After the 7-day period, refunds are not available for:

• Monthly subscriptions (cancel to avoid future charges)
• Already-billed periods

Annual Subscriptions

Annual subscriptions are eligible for a full refund within 7 days of purchase. After 7 days, you may cancel but no refund will be issued for the remaining period.

4. How to Request a Refund

• Email us at piyush@wtflo.com with your account details
• Or WhatsApp us at +91 8796965200
• Refund requests are processed within 5-7 business days
• Refunds are credited to the original payment method

5. Exceptions

Refunds may be denied if:

• The account was used to violate our Terms of Service
• The account was used for spam, harassment, or illegal activities
• The refund request is made after the 7-day period (for first-time subscribers)
• Multiple refund requests have been made previously

6. Payment Failures

If your payment fails:

• We will retry payment up to 3 times over 7 days
• Your account will be suspended if payment is not received
• Your data remains safe for 30 days
• Reactivate by updating your payment method

7. Price Changes

• We will notify you 30 days before any price increase
• You may cancel before the new price takes effect
• Existing subscribers are honored at their current rate for the billing period

8. Contact Us

For refund or cancellation requests:

Wtflo
Email: piyush@wtflo.com
WhatsApp: +91 8796965200
Website: wtflo.com